Responsible Gaming
at tbaj
tbaj believes that entertainment and safety go hand in hand. We provide every player in Bangladesh with the tools, resources, and support they need to keep gambling fun, in control, and within their personal limits.
Gaming Should Always Be Fun
At tbaj, we take our responsibility to players very seriously. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, online betting is an enjoyable leisure activity. However, we also recognise that for a small number of individuals, gambling can become problematic — and we are committed to providing the tools and support needed to address that before it escalates.
Responsible gaming at tbaj is not an afterthought. It is built into the core of our platform — from mandatory age verification at registration, to real-time deposit tracking, self-exclusion options, and direct access to professional support organisations. Every player deserves a safe, fair, and transparent betting environment.
tbaj's Responsible Gaming Pledge: We will never target marketing at vulnerable players, will always enforce our 21+ age restriction, and will honour every self-exclusion request within 24 hours of confirmation.
Take Control of Your Play
tbaj provides a comprehensive suite of responsible gaming tools that you can activate at any time from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your tbaj account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered at any time with immediate effect; increases take 48 hours to apply.
Loss Limits
Protect your bankroll by capping the total amount you are willing to lose within a defined time frame. When your loss limit is reached, your betting access is temporarily suspended for the remainder of that period. This is one of the most effective tools for preventing chasing behaviour.
Session Time Limits
Set a maximum session duration so that the platform automatically alerts you — or logs you out — when you have been playing for your chosen length of time. Regular breaks are one of the simplest ways to keep gambling in perspective and prevent impulsive decisions.
Time-Out / Cool-Off
If you feel you need a short break from gambling, you can activate a time-out period of 24 hours, 7 days, 30 days, or a custom duration. During a time-out, your account is suspended and you cannot log in, place bets, or deposit funds. Time-outs cannot be reversed early.
Self-Exclusion
For players who feel they need a longer or permanent break, tbaj offers self-exclusion for a minimum of six months or a permanent lifetime ban. Self-exclusion is applied within 24 hours of a confirmed request. All marketing communications are stopped immediately upon self-exclusion activation.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net session result. Reality checks appear as a pop-up overlay at intervals you choose — every 15, 30, or 60 minutes — so you always have an accurate, up-to-date picture of your activity.
How to Activate a Responsible Gaming Tool
Activating any responsible gaming tool on your tbaj account takes less than two minutes. All tools are available 24 hours a day, 7 days a week, and take effect immediately (or within 24 hours for self-exclusion).
Immediate Assistance: If you are in crisis or need a restriction applied right away, contact tbaj support at [email protected] — our team is available around the clock and will act on urgent responsible gaming requests as a priority.
Log In to Your tbaj Account
Visit tbaj.bio and log in using your registered mobile number or email address and your account password. Ensure you are accessing the official platform to protect your account security.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu. From there, choose the "Responsible Gaming" tab.
Select the Tool You Need
Choose from deposit limits, loss limits, session time limits, reality checks, time-out, or self-exclusion. Each tool has a clear description and configuration options presented in plain English.
Set Your Preferred Parameters
Enter the limit amount in BDT (৳) or the duration in hours/days as appropriate. For self-exclusion, confirm your chosen exclusion period. Review the summary before confirming.
Confirm and Receive Confirmation
Submit your request. You will receive an on-screen confirmation and a follow-up email to your registered address confirming that the tool has been activated and the effective date and time.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, experience, or background. Recognising the early warning signs is the first and most important step toward seeking help.
Chasing Losses: Continuing to gamble in order to win back money that has already been lost, often placing larger bets in the process and extending sessions far beyond the original intention.
Gambling With Money You Cannot Afford to Lose: Using funds that are earmarked for rent, bills, groceries, education, or family obligations to place bets, or borrowing money specifically to gamble.
Inability to Stop: Finding it difficult or impossible to walk away from a session even when you intended to stop, or feeling a persistent urge to return to gambling shortly after finishing a session.
Neglecting Responsibilities: Allowing gambling to interfere with work, study, family relationships, or social commitments — particularly missing important obligations due to time spent gambling.
Concealing Gambling Activity: Hiding the extent of gambling from family members, friends, or colleagues — feeling the need to be secretive about how much time or money is being spent on betting.
Emotional Distress Related to Gambling: Experiencing anxiety, irritability, depression, or restlessness when not gambling, or using gambling as a way to escape from personal problems or emotional discomfort.
Quick Self-Assessment
Answer these questions honestly. If you answer "Yes" to two or more, we strongly encourage you to reach out to tbaj support or an independent counselling service.
If two or more of the above resonate with you, please do not hesitate to contact tbaj support at [email protected] or request a self-exclusion immediately. You can also contact independent support organisations listed in the section below.
Support Channels
Whether you need to talk to the tbaj team directly or prefer to reach out to an independent counselling service, help is always available. You are never alone in this.
tbaj Support Email
Our dedicated responsible gaming team is available around the clock to process limit requests, time-outs, and self-exclusions.
Live Chat Support
Access tbaj's 24/7 live chat directly from the platform after logging in. Our agents can activate responsible gaming tools in real time.
Gamblers Anonymous
An international fellowship of individuals who share their experience and strength to help others recover from problem gambling.
National Helpline
Bangladesh's Kaan Pete Roi helpline offers free, confidential emotional support and counselling services in both English and Bengali.
Protecting Vulnerable Players: tbaj actively monitors account activity for behavioural patterns that may indicate problem gambling. Where such patterns are identified, our responsible gaming team may proactively reach out to the account holder with information about available tools and support resources. This outreach is carried out sensitively and confidentially.
Tips for Healthy Gambling
- Set a budget before you start — decide in advance exactly how much you are comfortable spending, and treat that amount as the full cost of your entertainment.
- Think of winnings as a bonus — never gamble with the expectation of winning money or with the intention of making a profit. The house always has an edge over time.
- Take regular breaks — step away from the screen every 30-60 minutes. Use tbaj's reality check feature to prompt you automatically so sessions do not run longer than intended.
- Never gamble under the influence — alcohol, medication, or emotional distress all impair decision-making. Avoid gambling when you are tired, upset, or stressed.
- Balance gambling with other hobbies — ensure that betting remains one leisure activity among many, not the primary source of excitement or relaxation in your life.
- Keep family and friends informed — let people close to you know that you gamble recreationally. A trusted support network is one of the best safeguards against gambling escalating to a problem.
tbaj Platform Safeguards
Beyond the player-controlled tools described above, tbaj has implemented a series of platform-level safeguards to promote a safer gambling environment for everyone:
Every new tbaj account undergoes age verification before any deposit or bet is accepted. Players aged under 21 are declined at registration.
Once a self-exclusion is activated, all promotional emails, SMS messages, and bonus notifications are permanently stopped for the duration of the exclusion period.
Our internal systems track session frequency, bet sizing patterns, and chasing behaviour. Accounts showing high-risk indicators are flagged for review by our responsible gaming team.
All transactions via bKash, Nagad, Rocket, and Upay are processed under SSL encryption with full audit trails available to players in their account transaction history at all times.
Enjoy the Game, Stay in Control
Ready to explore tbaj responsibly? Whether it is cricket betting, premium slots, or the live casino, your safety is always our priority. Have questions? Our FAQ covers everything you need to know.
21+ ONLY Gambling can be addictive. Please play responsibly.